Dispute Resolution

We trust that you have had a pleasant experience with the service and credit advice provided by TPB Financial Services Pty Ltd ABN: 96 614 067 293 , Australian Credit Licence No. 490886 (LKFS) . If you have a concern or complaint this can be directly raised with our company in accordance with our internal dispute resolution procedures.  A copy of our internal dispute resolution policy is available on request.

You can submit a complaint or concern directly to us either in writing to:

TPB Financial Services Pty Ltd (LKFS). 
Dispute Resolution Officer
102 Payneham Road
St Peters SA 5069

Or

By phone 1300 930 106 or fax 83634080

Or

By email .(JavaScript must be enabled to view this email address)

It is always our objective to deliver the best possible service and outcome to our clients and we treat dissatisfaction or complaints very seriously. We undertake to contact you within 24 hours of receiving the complaint with a view of to resolve the concern as quickly as possible.

As a further commitment to the customer experience TPB Financial Services Pty Ltd and each of its credit representatives are members of an external, independent dispute resolution scheme which can be contacted as follows:

AFCA (Australian Financial Complaints Authority)

P – 1800 931 678

AFCA is a dispute resolution scheme which assists a customer to resolve complaints with their financial services providers. They provide an independent and impartial dispute resolution service as an alternative to legal proceedings for resolving complaints with members. If we are unable to resolve your complaint, AFCA is an alternative service, which is free of charge and approved by ASIC.

A copy of AFCA's dispute resolution policy is available at www.afca.org.au, or by request to us.